🍢 PINTAIWAN POS 操作教學PINTAIWAN POS Operation Guide

收銀員 / 總收銀台 / 出餐看板 / 每日結算
Cashier / Central / Kitchen Display / Daily Settlement

🧾 收銀員操作教學Cashier Guide

負責攤位收銀、點單、收款。任何收銀員都能切換攤位互相支援。

Take orders and payments at a booth. Any cashier can switch booths to help others.

1登入系統Sign in

  • 先輸入系統帳號密碼（由現場主管提供）。Enter the system account & password (given by your supervisor).
  • 再用你個人的 4 位 PIN 登入，右上會顯示你的名字。Then sign in with your personal 4-digit PIN; your name shows top-right.
🔒 PIN 是個人身份，請勿外借或寫在公開處，所有收款會記在你名下。🔒 Your PIN is your identity — never share it. All sales are recorded under your name.
PINTAIWAN POS
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輸入個人 PIN（示意）Enter your PIN (illustration)
Food Expo
Pinstore · 325 ▼
🧴
ShampooRM 49
🧺
CapsulesRM 24
🍪
Bean CakeRM 10.9
🎒
BackpackRM 149
點品牌列可切換攤位Tap the brand bar to switch booths

2選攤位、點商品Pick booth & items

  • 點上方品牌列（▼）切換到任何攤位 —— 可幫別攤客人結帳。Tap the brand bar (▼) to switch to any booth — you can serve other booths' customers.
  • 點商品加入購物車；同一張單可跨多攤，系統自動分帳歸戶。Tap items to add; one order can span multiple booths — revenue is split automatically.
  • 食品需製作（進廚房）；零售付完直接交付。Food goes to the kitchen; Retail is handed over after payment.

3開購物車 → 結帳Open cart → checkout

  • 畫面最下方的購物車列顯示件數與金額，點它打開。The cart bar at the bottom shows count & total — tap to open.
  • 確認後按 前往收款。Confirm, then tap Go to payment.
購物車列固定在螢幕最下方，隨時看得到金額。The cart bar stays pinned at the bottom of the screen.
購物車Cart
🧴 ×1RM 49
🧺 ×2RM 48
小計SubtotalRM 97
前往收款 →Go to payment →
送單待付款Send to central
結帳Checkout
應收Due RM 97
📱 QR
💳 Card
💵 Cash
現金/卡建議送總收銀台結帳。Cash/card are best settled at the central cashier.
送單到總收銀台Send to central

4選付款方式Choose payment

  • 📱 掃碼：出示本攤收款 QR，客人掃碼付款。📱 QR: show the booth QR; the customer scans to pay.
  • 💳 信用卡 / 💵 現金：一般送總收銀台收款；現場需要也可本攤結帳。💳 Card / 💵 Cash: usually settled at central; may also pay at the booth if needed.
由收銀員當面確認收款後，訂單才成立。The order is confirmed once the cashier verifies payment in person.

5兩種出單方式Two ways to send

  • 當場收款：客人在攤位付清 → 立刻成立、餐飲進廚房。Pay now: customer pays at the booth → confirmed, food goes to kitchen.
  • 先送單後付款：客人拿取餐號到總台付款，付完才開始製作；庫存先預留。Send first, pay later: customer takes a pickup number to central to pay; cooking starts after payment. Stock is reserved.
✓ 已送出Sent
✅
訂單已送出Order submitted
取餐號碼Pickup No.
102
💰 請至總收銀台結帳💰 Pay at central

💰 總收銀台操作教學Central Cashier Guide

集中收款、代收攤位送來的單、退款、以及每日開班/關班點鈔。

Central collection, settling booth orders, refunds, and daily shift open/close.

1每日開場：開班Start of day: open shift

  • 到 收銀 (Cash) 頁按開班，輸入開帳現金（錢櫃備鈔）。Go to Cash, tap Open shift, enter the opening cash in the drawer.
  • 有開班才能收現金；一天開一次。A shift must be open to take cash; open once per day.
收銀Cash
狀態Status尚未開班No shift
開帳現金Opening RM 100
開班Open shift
訂單Orders
叫出該單收款Collect order
#102 待結帳Unpaid
🧴 ×1　RM 49

2代收攤位的單Collect booth orders

  • 客人拿取餐號來付款 → 輸入取餐號叫出該單。Customer brings a pickup number → enter it to pull up the order.
  • 可改品項、加點、套折價券，選現金/信用卡收款。You can edit items, add-ons, vouchers, then take cash/card.
  • 收款後：餐飲進廚房、零售交付，營收才計入。After payment: food enters kitchen, retail handed over, revenue counts.
優惠（買一送一、六入18、爆爆珠買多送多）結帳時自動折抵。Promotions (BOGO, 6-for-RM18, buy-more-get-free) are applied automatically at checkout.

3跨品牌結帳 & 退款Cross-brand & refunds

  • 跨品牌：一張單含多攤，一次收款自動分帳。Cross-brand: one order across booths, one payment, auto-split.
  • 退款：已付款單可全/部分退，營收沖回、可退庫存。Refund: full/partial on paid orders; revenue reversed, stock optional.
  • 作廢：未付款單可作廢，庫存自動退回。Void: unpaid orders can be voided; stock returns automatically.
退款Refund
#105 RM 80
部分Partial
全額Full
RM 5　☑ 退庫存restock
確認退款Confirm refund
Z 報表report
開帳OpeningRM 100
現金銷售Cash salesRM 1,250
應有現金ExpectedRM 1,350
實點CountedRM 1,348
差異Variance−RM 2
關班Close shift

4下班：關班點鈔End: close & count

  • 系統算出應有現金（開帳＋現金銷售＋進出零用）。The system computes expected cash (opening + cash sales + pay-in/out).
  • 點實際鈔票輸入，系統算差異。Count the cash and enter it; the system shows the variance.
  • 按關班產生 Z 報表存查。Tap Close shift to generate a Z-report.

🍳 出餐看板 (KDS)Kitchen Display (KDS)

廚房螢幕，只顯示「已付款的餐飲訂單」，零售品不會進來。

Kitchen screen — shows only paid food orders. Retail items never appear.

1看板顯示什麼What it shows

  • 只有已付款且含食品的單會出現。Only paid orders that contain food appear.
  • 每張卡顯示取餐號、攤位、品項。Each card shows the pickup no., booth, items.
  • 零售商品（🛍️）不進看板。Retail items (🛍️) don't enter the board.
未付款/待結帳的單不會進來，要客人在總台付款後才出現。Unpaid orders won't show until the customer pays at central.
🍳 KDS
#102 · Pinfood A-03 Food
🍚 ×1
→ 製作完成→ Ready
#101 · Pinfood A-03 可取餐Ready
🍚 ×1
✓ 已取餐✓ Done
出餐流程Flow
製作中Making → 可取餐Ready → 已取餐Done

2出餐三步驟Three steps

  • 餐點做好 → 按 製作完成。When cooked → tap Ready.
  • 客人取餐後 → 按 已取餐 → 離開看板。After pickup → tap Done → it leaves the board.
  • 看板自動更新，新單即時跳出。The board auto-refreshes; new orders pop up live.
取餐完成就按 Done，保持看板乾淨。Tap Done after pickup to keep the board clean.

🔒 每日結算 (Settlement)Daily Settlement

由管理員/總收銀台執行。每日營業結束封存當天各品牌營收。

Done by admin/central. Locks each brand's daily revenue at end of day.

1每日開場：設營業日Start: set business day

  • 每天開場到後台 營運 (Ops) 把營業日設成當天。Each morning, in Ops, set the business day to today.
  • 當天訂單都會歸到這個營業日。All orders count toward that business day.
展期 3 天，每天開場都要更新。3-day event — update it every morning.
營運Ops
營業日Business day
2026-06-12
設定為今天Set to today
結算Settlement
品牌Brand營收Gross退款Refund淨額Net
Pinstore1,20001,200
Pinfood86020840
結算並封帳Close & lock

2每日結尾：結算封帳End: close & lock

  • 先確認各收銀台都已關班點鈔。First make sure all cashiers have closed & counted.
  • 到後台 結算 分頁，看各品牌營收/退款/淨額。In Settlement, review each brand's gross/refund/net.
  • 按 結算並封帳 → 當日帳目鎖定。Tap Close & lock → the day is locked.

3封帳後的規則After locking

  • 封帳後當天訂單/退款/庫存不能再改。Once locked, that day's orders/refunds/stock can't be changed.
  • 要更正：先解鎖，改完再封帳。To correct: unlock first, fix, then lock again.
  • 可匯出報表 CSV / Excel / PDF。You can export reports as CSV / Excel / PDF.
封帳＝撥款依據，確認金額無誤再按。Locking = basis for payout — verify amounts first.
結算歷史History
06-12 Pinstore🔒 已封帳Locked
解鎖（更正）Unlock
CSV
Excel
PDF

✅ 每日收尾檢查清單End-of-day checklist

  • ☐ 各收銀台關班、點鈔☐ All cashiers closed & counted
  • ☐ 待結帳/未付款單處理完☐ Unpaid orders cleared
  • ☐ 後台結算封帳☐ Settlement locked
  • ☐ 匯出當日報表存檔☐ Reports exported & saved
  • ☐ 明天開場更新營業日☐ Update business day tomorrow
收尾完成All done 🎉
當日帳目已封存Day locked & saved
PINTAIWAN POS · 操作教學手冊　如有疑問請洽現場主管Operation Guide · Ask your supervisor for help